How to contract an aditional Service?
What does my monthly payment include?
Room Furniture: bed, mattress, bureau, closet, bedding and towels, and bureau lamp with focus.
Services: maintenance, internet, electricity, water, purified water, gas and weekly cleaning service for shared areas (sweeping, shaking, cleaning kitchen countertops, grill, garbage removal, exterior cleaning of refrigerators, cleaning of glass and gates) and basic fortnightly cleaning service in rooms (sweeping and mopping the room, cleaning the bathroom, removing garbage and cleaning windows and doors).
Consumables: toilet paper and hand soap.
Additional services available
At the moment we have the following services (subject to availability and prior acceptance of terms and conditions):
Monthly laundry
Includes a non-important washing cycle if it is a garment or full load and one service per week
Monthly cost: $920.00 M.N.
Deep room cleaning
Includes weekly cleaning of the room, washing and change of bed linen, mat, hand towel and body towel
Monthly cost: $970.00 M.N.
Desk and chair in the room
Monthly cost: $699.99 M.N.
Important: we do not have a warehouse, so this service may take time to activate.
Pet (only available at Velarde)
It is necessary to pay for this service to live with any type of small or medium breed pet weighing less than 22 kilos
Guarantee Deposit: $1,500.00 M.N (one time for the entry of any type of pet)
Monthly cost: $899.00 M.N.
Couple in the room
Monthly Cost: $1,999.99 M.N.
In rooms with private bathrooms, the stay of third parties may NOT exceed 7 (seven) days per month, therefore, as of the eighth day, the Inhabitant must notify and pay the monthly cost as an additional to their Monthly Contribution.
In rooms with shared bathroom, the stay of third parties with or without additional cost may not exceed 2 (two) days, without the Inhabitants with whom the Inhabitant shares the bathroom, granting their authorization for it. In the event that the Inhabitants give their consent to receive a third person, this person may only stay a maximum of 7 (seven) days a month without cost, from the eighth day, THE INHABITANT must notify and pay the monthly cost as an additional to your Monthly Contribution.
If you require additional services, you must notify us through the Covive Help system indicated in the following section. Once you request the service, it will be added to your Monthly Contribution account and you must pay the amount per month in advance.
How to hire an additional service?
To request an additional service follow these steps:
- Go to covive.mx/ayuda
- Use the email you used to apply for a room (the same one that comes in your contract).
- Select the House in which you live
- Select the "Administration" category.
- In your request description, include the following information:
- Type of service you want to contract.
- Start date of the service you wish to contract.
- Any extra comment you want to add.
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